FAQ

Frequently Asked Questions

Below are answers to our most frequently asked questions. If you cannot find the answer you are looking for below, please don't hesitate to contact us.


What is the difference between your VMS, Scrolling and Church message boards?

Basically the technology of the signs is the same. Different people know the signs by different names so we have made separate pages to allow people to see a page with the terminology they are familiar with.

What warranty do you provide with your signs?

As of the beginning of 2017 we are proud to offer a limited 5 year warranty on all our signs. This will include parts and labour typically within 100km radius of our office for the first 12 months. If you are outside this range we generally charge a travel fee, can arrange a local contractor on your behalf, or the sign(s) can be sent back to us. We can also try to diagnose the fault over the phone and send replacement parts for the user to fit if you are a competent handy person. After the initial 12 month period labour charges will be applicable to sign repairs. The 5-year term will cover the LED modules working as intended. This does not cover individual pixels being out unless there are more than 10 pixels not working on one module. Power supplies and control systems will have 2-year cover under our warranty terms. Other add-on components such as Wi-Fi access points etc will only be supplied with the manufacturer’s warranty of typically 12 to 24 months.

What do you mean when you say the “pitch” of the sign?

The pitch refers to the gap between the pixels. A pixel is a small group of LED’s (usually 1 to 3 LED’s) that work together to create a single dot on the sign. Our most common pitch is 10mm for outdoor signs. The smaller the pitch the more LED dots you will have in the same physical space. A smaller pitch also gives you better resolution. This allows smoother edges on fonts, better graphics etc.

What do you mean by the term full matrix?

Full matrix refers to the layout of the pixels (see Q3 for an pixel explanation). Basically it means that the entire sign has the same gap between the pixels up/down and left/right. So you have full use of the display area. This allows programming of different letter heights and numbers of lines. Eg. You could have 1 big line of text or two smaller lines of text. Older technology used fixed line heights with physical gaps between lines. This greatly limited the use of the sign for graphics and multiple text sizes.

How do your Full Colour Modules create all the different colours?

Our full colour modules are made up of 1 x red, 1 x blue & 1 x green LED per pixel (see Q3 for an pixel explanation). The user can choose to display text and graphics in any colour they desire. The sign achieves this by blending the 3 colours together to create the desired colour, even white!