1. What is the difference between your VMS, Scrolling and Church message boards?

Ans: Basically the technology of the signs is the same. Different people know the signs by different names so we have made separate pages to allow people to see a page with the terminology they are familiar with.

2. What warranty to you provide with your signs?

Ans: 12 Months is our standard warranty term. This will include parts and labour typically within 150km radius of our office. If you are outside this range we generally change a travel fee or the signs can be sent back to us. We can also try to diagnose the fault over the phone and send replacement parts for the user to fit. Our signs are very modular so there is only about 4 possible points of failure which makes diagnosis quite easy.

3. What do you mean when you say the “pitch” of the sign?

Ans: The pitch refers to the gap between the pixels. A pixel is a small group of LED’s (usually 1 to 3 LED’s) that work together to create a single dot on the sign. Our most common pitch is 16mm for outdoor signs. The smaller the pitch the more LED dots you will have in the same physical space. A smaller pitch also gives you better resolution. This allows smoother edges on fonts, better graphics etc. When comparing our signs to others pay special attention to the pitch as many of our competitors typically offer 20mm pitch which greatly reduces the resolution.

4. What do you mean by the term full matrix?

Ans: Full matrix refers to the layout of the pixels (see Q3 for an pixel explanation). Basically it means that the entire sign has the same gap between the pixels up/down and left/right. So you have full use of the display area. This allows programming of different letter heights and numbers of lines. Eg. You could have 1 big line of text or two smaller lines of text. Older technology used fixed line heights with physical gaps between lines. This greatly limited the use of the sign for graphics and multiple text sizes.

5. How do your TRI-Colour Modules work?

Ans: Our tri-colour modules are made up of 2 x red & 1 x green LED per pixel (see Q3 for an pixel explanation). The user can choose to display text and graphics in either red, green or amber/yellow. The amber/yellow effect is created when the sign turns on both the red and the green LED’s together.

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